Engineering Help Desk
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Search setup manuals, order status, troubleshooting guides, and hardware pinouts.
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Product Support
ESP32 pin configuration charts, schematic downloads, motor driver ratings, and chassis assembly steps.
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Order & Delivery
BlueDart & DTDC consignment lookup, commercial tax invoices, dispatch updates, and return parcels.
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Learning Support
Curriculum module access, Arduino IDE setup, VSCode PlatformIO configurations, and lab exercises.
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Account & Warranty
Serial number registration, 100% component replacement claims, and institution administrator roles.
Common Resolution Paths
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Frequently consulted knowledge base
Every SakRobotix Development Kit packaging contains a tamper-evident serial sleeve with a QR code and a 12-character alpha-numeric hardware license key. Simply visit sakrobotix/account/activate, log in with your account or institutional email, and input the serial. Your video tutorials, lab projects, and schematic assets unlock permanently with lifetime access.
SakRobotix hardware supports standard C/C++ workflows. You can program directly via the official Arduino IDE (2.x), Visual Studio Code with the PlatformIO extension, or Espressif ESP-IDF. For beginners, our web flasher tool requires zero driver installs over WebUSB on Google Chrome and MS Edge.
We know physical computing involves learning by failure. If any micro-controller board, ultrasonic transducer, motor driver, or micro-geared motor malfunctions within 12 months of purchase—even through reverse polarity student wiring errors during normal laboratory experiments—we dispatch a free direct replacement component without requiring return shipment of the damaged module.
Orders placed before 2:00 PM IST dispatch the same business day from our central warehouse in Bengaluru. A BlueDart or DTDC air-waybill tracking link is automatically dispatched via SMS and registered email upon handoff to the courier partner. You can also view orders directly in your Customer Account Orders portal.
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Still require hardware assistance?
Our engineering support team in Bengaluru answers all queries within 24 business hours.